Express computer of a notebook, what makings becomes a brick finally; Ticket of express moon cake, take the appearance that article of express of …… of an empty envelope damages or loses only finally, often perplexing consumer. Support value express, it is a kind of method that consumer can choose when express valuable. Charge of express support value after all according to what standard collection? Emancipatory daily reporter discovers in interview, tickets of many express moon cake, take the appearance that article of express of …… of an empty envelope damages or loses only finally, often perplexing consumer. Support value express, it is a kind of method that consumer can choose when express valuable. Charge of express support value after all according to what standard collection? Emancipatory daily reporter discovers in interview, the person that many express companies are expended in face offset when these doubt, the answer is multifarious.
Phenomenon: The reporter dials the telephone of company of a few express, the notebook computer that weighs 10 thousand yuan to have a value needs express, requirement support value. Company of annals constant express says, the standard of support value cost of their collection is the 5 ％ of appraisal of the article that be protected, namely 500 yuan; Explain the customer service hot line that opens express expresses, standard of their support value cost is 3 ％ ; One is called the express company that passes mark to reply even say “ support value is expended, you are willing to give how to much give ” ; The answer of company of express of Shanghai “ round-the-clock ” lets person be convinced quite, they express to be when express valuable, requirement client bright show article and bill, suggest the client has support value express delivery according to the standard of 1 ％ , also list these detail one by one on the contract.
With all possible means sound: Legal group public figure tells a reporter, when when express article happening damages or be being lost, at present can applicable law clause has " domestic post processing is regular " the 349th regulation, post of “ support value is top do not exceed support value amount, not of support value what do not pay postage more than at most 2 times will compensate for ” . In be operated actually, because consciousness of consumer ego protection is insufficient, the customer that can take pair of valuable to have support value express delivery is very few.
Superintendency place of market of postal management board concerns Shanghai responsible personage says, the support value fee that at present Shanghai postal company implements is 1 ％ , be in charge of a branch as the industry, they notice socially the 3 ％ of many express company established by usage - the support value cost of 5 ％ is a little high, harmed consumer interest. At present they are in jointly with concerned branch, make “ express industry collect fees directive price ” , include express rate, support value to expend standard, compensation standard to wait among them.
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